About First Data Utilities

First Data Utilities’ powerful combination of business process optimization, Service Oriented Architecture, and outsourcing can help utilities drive down business risk in areas such as capital investment, regulatory change, complex technology, and financial uncertainty.

Our unique service-with-software model for outsourcing changes the business case for customer systems: the Peace CIS is hosted, managed and maintained, with regular enhancements delivered directly into the platform three to four times a year.  This is how utilities escape the CIS replacement treadmill, as their business solution is always kept current. In addition, service-with-software brings utilities cost and performance predictability, focus on customer service, and flexible business processes and technology.

Utilities can also select meter-to-cash services including bill print, IVR, payments and analytics, with the integration and performance of these applications managed by First Data Utilities. This brings utilities the benefits of the latest outsourced customer services, while insulating them from the cost and complexity of the systems integration headache.

First Data Utilities’ service-with-software outsourcing allows utilities to achieve their business objectives such as reduced capital requirements, reduced technology complexity, overcoming aging workforce concerns, reduced business risk associated with keeping customer systems current, cost certainty, and performance certainty. In addition, by outsourcing these process-based services, utilities have more time to focus on other business objectives such as improving call center customer service, improved generation and delivery, and keeping abreast of trends such as Smart Metering and Smart Grids.

For more information on how First Data Utilities can help you achieve your business objectives, contact us.